Frequently asked questions

The best thing to do is give us a call to discuss your project requirement and timings. Alternatively, complete the contact form here.

Most of our work is within Cumbria and the Lake District National Park. However, we do travel for projects with some of our clients. Please contact us to discuss your project requirement.

Generally speaking, as with all photography, painting or illustrating – copyright belongs to the person who created the image. Upon payment, We will give you permission to use the images for marketing and communications in print and online. If you have any questions, please do give us a call.

Yes, we have full public liability insurance up to £5 million for photography and £2m for drone services.

We understand that life happens, people get ill and sometimes shoots have to be rearranged. Please give us as much advance notice as possible before cancelling or postponing a commercial photography shoot. It may be necessary to cover the cost of models/stylists booked for a day and to cover our time.

Because no two commercial photography shoot requirements are the same, the only way to establish a cost is to discuss your requirements with us. For example, the distance travelled, shoot length, models or stylists required, or specific equipment can all impact on cost. Please contact us and we will be happy to quote in advance.

As a commercial photographer, I understand you may need the shots for a specific date. As such, I will endeavour to meet your deadlines. However, after a shoot has taken place, there is still work to do in identifying the best images, colour balancing shots and in some instances, retouching unwanted elements. Again, this is something best discussed at the start of any project.

Yes, all images are securely stored on a dedicated online portal.

Yes, we can retouch certain elements of a photograph. However, it really does depend on exactly what you’re wanting to achieve and how much time is involved.

We use high-spec Canon cameras, special filters, tripods, Specialised audio recording equipment for interviews and sound bites, a gimble for videography and DJI Drones for aerial photography and video.

An operational brief will be prepared by Austwick Media prior to any deployment and a site visit depending on the nature of the operational requirement. It is the client’s responsibility to guarantee permissions from the landowner are in place to allow deployment of the drone. It is the client’s responsibility to guarantee that there is safe access to the site. Should there be no access to the site on the operational day then the client could be liable for the full rate quoted and any expenses if applicable.

During the operation it is the pilot’s responsibility to fly the drone safely and responsibly. Should it become apparent that an elevation, angle or speed for a filming operation requested by the client will compromise the operational safety, and then Austwick Media will abort that flight. Austwick Media will try to capture the images at another elevation, angle or speed but cannot guarantee that this will be as originally requested for filming. It is always advisable to request a site visit and discussion prior to operational deployment. Usually these are part of our quotation; however, there may be a charge for a site visit depending on location and urgency.

We offer a custom video editing solution designed explicitly for drone footage. By employing sophisticated software, we significantly improve the aesthetic quality of your videos. Our versatile service allows for creating videos of various lengths to meet your unique needs, whether for extended feature videos, promotional content, or concise clips ideal for social media platforms like LinkedIn and Facebook.

Remote controlled aerial filming is naturally affected by the flying conditions. Should it not be safe to deploy the drone/s the pilot/s will land or not operate until they feel safe to operate.

Cancellation can be made up to 4 days before the shoot with no charges incurred. If the operation cannot be re-scheduled (which we usually know in advance of carrying out the aerial filming), we will discuss the cancellation with the client and come to a fair and reasonable compromise.

Cancellation less than 4 days prior to the shoot day will incur a charge of 50% the shoot quote.

Cancellation on shoot day: Once the pilots/operators have travelled to location and should the shoot be cancelled due to weather or other factors, full day rates including mileage/expenses will still apply.

Cancellation due to weather prior to the shoot day will not incur any charges if the shoot is re arranged.

If we advise to re-arrange a shoot, but the advice is not taken and subsequently a shoot is not possible, then a charge of 50% of the shoot quote will be incurred. Additional expenses incurred such as additional mileage will also be charged at full rate.